Frequently Asked Questions
There are no silly questions!
Please contact us or jump into our chat box if you are not finding the information you need.
Are medical groups covered by insurance?
Medical groups are covered by your provincial health plan if you have an active and valid personal health number (PHN) and a relevant medical diagnosis.
Are counselling groups covered by insurance?
Counselling groups cost between $30-$60 per group session and are paid by you up front. We will issue official receipts for each group that you can submit to your extended health insurance provider to be reimbursed. Every plan is different so please check with your provider that you are covered for GROUP registered clinical counselling (RCC) and/or Canadian Certified Counsellor (CCC).
What happens if I miss one of my medical groups?
We have found that when participants drop in and out it becomes difficult to maintain group cohesiveness, it diminishes connection, the likelihood of change and everyone's overall enjoyment. Therefore, our medical groups are not a drop-in style, your space is reserved especially for you. We ask that you please commit to each 90-min group for the length of your program. If you have a medical appointment or scheduling conflict, please let us know before the group begins. You will be charged $30 per missed group session and if more than one session is missed you may be removed from the group in order to maintain group cohesion.
What happens if I miss a non-medical group?
We ask that you respect your fellow participants and commit to the length of your program as sharing and connection deepen over time. If you are absent from two or more sessions, you will be unable to continue your group. There are no refunds on groups that are in progress.
Do I need a referral from my doctor?
If you know the diagnosis you have been given then you may refer yourself to our medical group programs. If you are unsure if you have a diagnosis, then yes we will need your doctor to fill out a referral form. We have an online referral form on our refer a patient page or a downloadable form on our forms page. Please reach out if you have any questions.
Do I need a diagnosis for a counselling group?
No. A diagnosis is required for medical groups only. Having said that, applicants with acute/severe mental health symptoms (e.g., psychosis, suicidality, active flashbacks etc), history of violent behaviours, personality disorders (e.g., BPD) or other issues that would impair their participation or disrupt others in regular group activities are not appropriate referrals or participants. In these cases we would recommend a higher or more specialized level of care, which can often be found at your local health authority (e.g., Vancouver Coastal Health, Island Health). HealthLink BC, Wellness Together Canada and BC Mental Health & Substance Use Services are all great free resources to check out as well. We welcome you to contact us with any additional questions.
What benefits can I expect?
The sky's the limit! ...no seriously, we have seen it all - from feeling life is bearable again to full blown transformation. A good measure of what to expect is usually based on what you put it in. Often participants report they have begun to live more authentically, having found new meaning and purpose. Sometimes the greatest benefit is facing and overcoming fears that seemed insurmountable when faced alone. Keep in mind Socrates dictum "The unexamined life may not be worth living..."
Are there any risks to be aware of?
Risks of engaging in group process include strong emotions, vulnerability and/or fatigue during or after a group and, if this is an unfamiliar feeling, it may be initially difficult. Finally, group process can provoke changes in how you relate to other people in your life and although this is generally viewed as a positive shift, sometimes this can provoke resistance from others.
What modalities are for me?
Our practitioners use a variety of modalities, so it's best to check with the individual facilitator if you are looking for a specific modality or therapeutic orientation. What research has shown is that in many cases it's not the specific modality which makes the biggest difference but the therapeutic bond itself that is most critical.
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